Unfortunately, we can’t accept orders via email or telephone. Ordering online is simple, it should only take a few minutes!
Please apply your discount code during the checkout process. On mobile you will find the discount box above the payment fields. On a desktop computer you will find the discount code box on the same page where you enter your personal details.
We have a online contact at the bottom of the page this goes directly to our customer service team who will respond within the day. Alternatively please email email@example.com
We have a minimum order value of £35 with a £10 delivery charge Orders over £50 qualify for FREE delivery.
At the moment we only deliver to London, within the M25. In the very near future we will be expanding our service to the whole of the UK mainland. We recommend signing up to our newsletter or following us on social so you'll be the first to know when this happens.
We don’t currently offer the option of selecting a delivery slot/time. You’ll receive a delivery email on the day to remind you of your delivery. We also take delivery instructions if you’re not home when we’re due to deliver.
We are currently operating a 2-day delivery turnaround. We don't deliver on Sunday and Monday. Order cut-off time is 5pm every day. Our dedicated Wright Brothers drivers will aim to deliver from 7am - 4pm. Find out more.
On the day of delivery, you will receive an email from us to let you know that your box is en route. Any concerns, you can contact us on our “Live Chat”.
We advise that someone is in during the delivery hours. We can leave your delivery in a safe place (and ideally out of the sunshine) but this is not advised and we will not be held responsible if anything happens to your delivery.
When you place your order with us, please add any instructions for the driver in the box called 'Add a note to your order'. You will find this on the first page of the checkout process.
We vacuum pack all our fresh fish making it super convenient for immediate use or transferring to the freezer. If you have chosen any frozen items we will pack with food safe gel packs to keep the contents super cold. This will all be contained in an easily recyclable cardboard box
Deliveries for London within the M25 will be made by Wright Brothers own temperature controlled vans. National deliveries are made by DPD and there is an additional thermally insulated bag within the cardboard box to maintain your fish in perfect condition.
Yes, we practice sustainable sourcing. We feel it is our responsibility as a business to help preserve and enhance the health of our oceans and encourage responsible aquaculture, to ensure that future generations will continue to enjoy eating fish and seafood. Read More.
The majority of our fish is sourced via the South West coast through our experienced wholesale team based at Brixham Market. We support local fishermen and pride ourselves on knowing exactly where all our fish comes from, right down to the boat that landed it that day.
We vacuum pack all our fresh fish making it super convenient for immediate use but it can also be transferred to your freezer. Whilst you cannot beat the great taste and texture of really fresh fish, we would recommend freezing if you are not planning on eating it within a few days.
We don't offer our oysters shucked as it would shorten the use by date and make them harder to transport. We sell oysters knives online for shucking your oysters at home. If it's your first time watch this quick 'how to' video by co-founder Robin Hancock (shucking at 2:00) click here.
Yes, your oysters will come packaged in a dozen box which can easily be stored in your fridge. No need to remove them from this.
Oysters in your fridge should be consumed within 5 days. If you shuck your oyster please consume as soon as possible for optimum freshness.