Non-delivery

We advise that someone is in during the delivery hours (7am – 7pm). We can leave your delivery in a safe place (and ideally out of the sunshine) but this is not advised and we will not be held responsible if anything happens to your delivery.

When you place your order with us, please add any instructions for the driver in the box called 'Delivery Instructions', you will find this on the first page of the checkout process.

If we are unable to get hold of you and there are no delivery instructions provided, we will take the order back to our Billingsgate depot and we can attempt a redelivery the next day at a delivery cost of £5.

Emails

We will send you a) an order confirmation email, b) if necessary other emails relevant to the good delivery of your order and may send you c) an order review email.

Phone calls

We will only call you if we need to contact you for delivery purposes.

Returns

You cannot return frozen or chilled items to us. If you wish to return other items (eg a tin of fish) for any reason other than it not being of satisfactory quality, you may do so at your own expense. We will refund the cost on return to us in good condition within ten days.

Guarantee

We aim to supply fish and provide an overall service of the highest quality. If you think we have failed, please contact us on athome@thewrightbrothers.co.uk or on ‘Live Chat’. We will aim to acknowledge your complaint within one working day, and say how we propose to resolve it within five working days.

Consent

By using our website you consent to us collecting and using your personal information as described in our privacy policy.

Links to other sites

We take reasonable care with any links we provide to other websites, but accept no responsibility for their content.