We advise that someone is in during the delivery hours. We can leave your delivery in a safe place (and ideally out of the sunshine) but this is not advised and we will not be held responsible if anything happens to your delivery.
When you place your order with us, please add any instructions for the driver in the box called 'Delivery Instructions', you will find this on the first page of the checkout process.
Due to the perishable nature of the delivery items, if we are unable to get hold of you and there are no delivery instructions provided, our DPD delivery partner will have to dispose of the package at which point redelivery will not be possible. It is your responsibility to provide delivery instructions and we will not be held responsible should this situation occur. We recommend downloading the free DPD app to receive real-time updates and manage your delivery conveniently.
We can only accept cancellations 3 days before your nominated delivery date. After this point we will have already placed the order with our suppliers so we cannot make any changes and will deliver your package as requested.
Deliveries made during the Christmas or seasonal holiday periods are subject to different cancellation terms & conditions which means we will require a longer notice period. Placing an order means you accept these terms and conditions and will be liable for the full-cost of your order. If you should have any issues please contact us on firstname.lastname@example.org.
We will send you a) an order confirmation email, b) if necessary other emails relevant to the good delivery of your order and may send you c) an order review email.
We will only call you if we need to contact you for delivery purposes.
Unfortunately due to health & safety regulations, we are unable to accept any returns of our products once they have been delivered.
We aim to supply fish and provide an overall service of the highest quality. If you think we have failed, please contact us on email@example.com or on ‘Live Chat’. We will aim to acknowledge your complaint within one working day, and say how we propose to resolve it within five working days.
Links to other sites
We take reasonable care with any links we provide to other websites, but accept no responsibility for their content.